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Fabricio da Luz Pereira, founder of Light Factory Analytics

About

Fabricio da Luz Pereira

Founder and data consultant

More than ten years turning data into better decisions and processes, from the repair bench to analyses presented to global executives.

  • Production Engineering
  • Computer Science
  • Lean Six Sigma Black Belt
  • English · Português
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Why Light Factory

I started my career repairing cameras and printers and learned early on that the most expensive problems are rarely in the equipment. They're in the process: the rework nobody measures, the queue nobody sees, the decision made without the right number.

Since then, every step of my career has followed the same thread: measure, understand, improve. First with spreadsheets and statistical process control in manufacturing, then with dashboards and analyses for global customer service operations and, today, with market intelligence for a US multinational.

Light Factory was born to bring that level of analysis to companies that have data but lack the time or team to turn it into decisions. The name comes from my surname, Luz ("light" in Portuguese), and sums up the idea: a factory of light that illuminates your business decisions.

Career

  1. 2026 – present

    Market Intelligence Consultant

    US multinational (contract)

    Market share, pricing and competitive analyses for US retail, presented directly to executives and global managers.

  2. 2020 – 2026

    Senior Operations Insights Analyst

    Concentrix

    Satisfaction, retention and efficiency analyses for global technology and streaming clients. Built a Python app that replaced software costing US$1,600–1,800 per license per year and applied generative AI to deliver analyses up to 10x faster.

  3. 2019

    Customer Service Specialist

    Huawei Brazil

    Managed customer service across 8 channels. The contact center was ranked #1 in Latin America among 11 countries.

  4. 2016 – 2019

    Quality Supervisor

    Digimec Industrial Automation

    PDCA, Lean and statistical process control. Productivity went from 9k to 14k items/month with virtually the same team, and service order time dropped 80%.

  5. 2013 – 2016

    Technical Support Specialist

    Huawei Brazil

    Managed the repair network and contact center. Customer satisfaction rose from 65% to 80% with a smaller team.

  6. 2008 – 2013

    Electronics Maintenance Technician

    Fujifilm Brazil

    Repair and technical support. Digitized the returns process, cutting it from 3 days to 1.

Results achieved at companies where I worked as an employee, before Light Factory.

Education and certifications

  • B.Sc. in Production Engineering · UNISA
  • B.Sc. in Computer Science · UNIESP
  • Teaching Degree in Mathematics · Cruzeiro do Sul
  • Electronics Technician · SENAI Roberto Simonsen
  • Lean Six Sigma Black Belt
  • ITIL® Foundation
  • Celonis Foundations and Solution Creation
  • Python Essentials · Cisco
  • The 4 Disciplines of Execution · Franklin Covey

Recognition

  • 2019 The President Commendation · Huawei
  • CXOI Outstanding Turnaround Account · Concentrix
  • Culture Champion Award · Concentrix

Tools

You don't need to know any of them. We choose the right one for your situation.

  • Power BI
  • Excel
  • Python
  • SQL
  • Databricks
  • Microsoft Fabric
  • Looker
  • Tableau
  • Google BigQuery
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